Eligo Energy, LLC Internal Do-Not-Call Policy

INTRODUCTION

Eligo Energy, LLC ("ELIGO") has implemented this Do-Not-Call Policy in order to protect the privacy rights of consumers and to promote compliance with applicable laws and regulations. ELIGO intends to honor the request of any person who opts not to receive telephone solicitations.

DO NOT CALL POLICY

ELIGO maintains a list of phone numbers of persons who have indicated that they do not wish to receive solicitation calls from ELIGO. The phone number of any person who informs ELIGO that he or she does not wish to receive solicitation calls is placed on ELIGO's internal Do-Not-Call list. A request may be communicated by means of: 1) advising an ELIGO Customer Service Representative by phone; 2) advising ELIGO in writing. Oral requests should be made by calling ELIGO's Customer Service Center at 888-744-8125 or by stating the wish to be placed on ELIGO's internal Do-Not-Call list while on a phone call initiated by ELIGO. Written requests should be sent to: Eligo Energy, LLC, Attention: Do Not Call, 201 W Lake, Ste 151, Chicago, Illinois 60606. All ELIGO employees who conduct outbound solicitation calls will be instructed on the company policy and provided with guidance on how to add numbers to ELIGO's Do-Not-Call list.

A. GOVERNMENT CONTROLLED DO-NOT-CALL LISTS

It is ELIGO's policy to obtain state and federal Do-Not-Call list(s), and fully comply with legislation when calling phone numbers on these lists. ELIGO's Do-Not-Call list will be updated within 30 days of receipt of the state Do-Not-Call list, or such shorter time if required by state law.

B. COMMUNICATION

WHAT TO SAY WHEN A PERSON REQUESTS TO BE ADDED TO ELIGO'S DO-NOT-CALL LIST:
"Mr/Ms. , I will have your phone number removed from our calling list. Please note that it could take up to 10 days to be completely removed from all of our lists."
WHAT TO SAY IF A PERSON REQUESTS A COPY OF OUR DO-NOT-CALL POLICY:
"Mr./Ms. , we will be happy to send a copy of our Do-Not-Call policy to you. Please let me confirm your address and we will mail you a copy. Thank you for your interest."

UPDATING THE DO-NOT-CALL LIST

If a non-customer or existing ELIGO customer calls in to request exclusion from solicitations, the inbound Customer Service Representative will submit the request to ELIGO's Do-Not-Call database via an internal web page or mark the ELIGO account as Do-Not-Call. If an outbound Customer Service Representative receives a Do-Not-Call request from a non-customer or existing ELIGO customer, the Customer Service Representative will mark the phone number as Do-Not-Call in the computerized dialing system or mark the ELIGO account as Do-Not-Call. The phone numbers of those who have submitted a Do-Not-Call request are excluded from any future telemarketing solicitations by ELIGO.

OTHER CALLING REQUIREMENTS

In addition to any specific training, instruction or other requirements, all ELIGO employees placing outbound solicitation calls must comply with the following:

  1. Calls may only be placed between the hours of 8:00 a.m. and 8:00 p.m., local time of the called party or as specific state law regulates.
  2. Use of an artificial or prerecorded voice to deliver a solicitation via a telephone call to any residential phone line is prohibited. EXCEPTION: we do deliver automated messages to our existing customers for the purpose of customer service reminders such as when a credit card expires or when it is time to renew their contract.
  3. When making a telemarketing call, provide the potential customer with your name and that you are calling on behalf of ELIGO.